FAQ — Frequently Asked Questions | — Novotel Paris Nord Aulnay

Your Stay

Check-in begins at 2:00 PM. Check-out is available until 12:00 PM. Early check-in or late check-out can be arranged upon request, subject to availability. Simply ask at the front desk when you arrive or call us in advance.
Yes. Our front desk is open 24 hours a day, 7 days a week. There is always someone on site to assist you, no matter what time you arrive.
Yes, pets are allowed at the hotel. For specific details, we recommend contacting the front desk directly before your arrival.
Yes, the hotel is entirely non-smoking, including the guest rooms, hallways, and common areas. An outdoor smoking area is available. A cleaning fee will be charged if this rule is not followed in the guest rooms.
Yes, the hotel has an outdoor pool that is open from June through August, surrounded by a terrace with lounge chairs. Access is free for all hotel guests.
Yes, a fitness center is available free of charge to all hotel guests every day.
Yes, the hotel also offers: billiards, table tennis, a video game area, a garden, and a library.

The hotel offers several types of rooms:
- Standard Double Room, with one double bed for 2 people Twin Room, with two single beds for 2 people
- Spacious Family Room, with a crib available upon request Accessible Room, fully adapted for guests with limited mobility (4 rooms available)
The rooms are approximately 25 square meters in size and have all been completely renovated.
Yes, high-speed Wi-Fi (500+ Mbps) is included in all plans, with no connection limits.
Yes, all 139 rooms have individual air conditioning.
Yes, every room has a flat-screen TV with satellite channels.
Yes, a private, enclosed, and secure parking lot is available on site, completely free of charge for all hotel guests.
Yes, all rooms are equipped with a minibar and a personal safe.
Yes, the hotel has 4 rooms that are fully accessible for guests with limited mobility, each with an accessible bathroom. If you have any specific requests, it is best to contact the hotel before your arrival.

Breakfast is available on-site for an additional fee. It can be added at the time of booking or paid for directly at the front desk.
Breakfast is served Monday through Friday from 6:30 a.m. to 9:30 a.m., and on weekends and holidays from 7:00 a.m. to 11:00 a.m. The breakfast room is located on the ground floor.
Yes. The Gourmet Bar restaurant is open Monday through Friday from 12:00 PM to 2:30 PM for lunch, and Monday through Thursday from 7:00 PM to 10:30 PM for dinner. An outdoor terrace is available in good weather. The restaurant is open to everyone, whether or not they are hotel guests.
Yes, room service is available until midnight for hotel guests.
Yes, the bar is open every day and serves drinks, snacks, and light meals.

Yes, the Novotel Paris Nord Expo Aulnay features 8 flexible meeting rooms covering 600 square meters, all with natural light, air conditioning, and soundproofing. The largest room can accommodate up to 250 people.
The room is equipped with a projector and screen, a whiteboard, a flip chart with markers, electrical outlets throughout, high-speed Wi-Fi, and seating for up to 250 people. All equipment is included in the rental price—no hidden fees.
Yes. We offer welcome packages (coffee, tea, pastries), as well as half-day and full-day packages that include a working lunch. These services can also be ordered à la carte with 48 hours’ notice.
Yes, shuttle buses are available to the Villepinte Exhibition Center. Please ask at the front desk for schedules and availability.

65 rue Michel Ange, Carrefour de l'Europe, 93600 Aulnay-sous-Bois, France. The hotel is located at the intersection of the A1 and A3 highways, 10 minutes from Roissy-CDG Airport.
The Aulnay-sous-Bois RER B station is about a 5-minute walk from the hotel. From Paris-Gare du Nord, the trip takes about 25 minutes on the RER B line toward Mitry-Claye or CDG Airport.
The Villepinte Exhibition Center is located 5 km from the hotel, about a 10-minute drive away. Shuttle service is available from the hotel—please ask at the front desk.
Downtown Paris is about a 30-minute drive from the hotel.
Roissy-CDG Airport is about a 10-minute drive away.
Disneyland Paris is located about 45 km from the hotel, which is about a 30-minute drive depending on traffic.

Green Key is an international eco-label awarded to tourism establishments that meet defined standards for environmental management—including energy, water, waste, food, and staff training. It is one of the most widely recognized sustainability certifications in the hospitality industry.
We use LED lighting throughout the property, operate energy-saving systems in all rooms, sort waste, minimize single-use plastics, provide EV charging in our parking lot, and offer linen reuse programs for longer stays. We also partner with local producers—including a local beekeeper whose honey is served at the hotel.
Yes. Our underground parking garage is equipped with electric vehicle charging stations. Please ask at the front desk for availability and rates.
Yes. For stays of 2 nights or more, you can participate in our linen reuse program to help reduce water and energy consumption. Simply place the designated card on your bed each morning, or let the front desk know when you arrive.

Cancellation policies depend on the rate selected at the time of booking. The flexible rate can be canceled until midnight on the day before arrival. Please review the terms and conditions displayed during your booking.
Yes. Booking directly through the Accor ALL platform or by calling us guarantees you the best available rate.
The options for making changes depend on the rate you booked. Please check your reservation on Accor or contact the hotel directly.
Yes, we can usually provide an invoice for your stay. For specific requests, please contact the front desk directly.
How can I contact the hotel? Phone: +33 1 58 03 90 99
Email: h0387@accor.com
Address: 65 Rue Michel Ange, Carrefour de l'Europe, 93600 Aulnay-sous-Bois, France